Care Instructions
- The image shown is only indicative and representational in nature and is only for illustrating the purpose
- Always store your chocolates in a cool and dry place.
- Keep your chocolate away from a heat source and direct light.
- Keep your chocolate away from other strong and unpleasant smelling products because it can affect the chocolate flavor.
- Before consuming your chocolates, please see the expiry date on the package.
- Enjoy the happy occasion with the yummiest chocolates!
Delivery Information
- If the delivery location is out of our shipping zone we may charge you extra shipping charges, our team will contact you regarding this.
- The company has the right to cancel your order if the delivery address is beyond our delivery zone and a refund will be done.
- Your delivery slot is an estimate and depends on the availability of the product and the location where you want the product to be delivered.
- Once your order has processed, the delivery cannot be redirected to any other address
- Depending upon the location, the product is delivered to you in 2 - 5 working days after it has been dispatched from our warehouse.
- Cash on Delivery available is available.
- The user will be provided with the shipping details as and when the product is shipped.
- The delivery provider will make 3 attempts to deliver, delivery fees will be charged in case of re-delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number), any extra cost towards re-delivery shall be claimed by the user placing the order.
DecorHomz shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God, or any case that is beyond the control of the Company.
Orders are usually processed within 1 - 2 business days (i.e. Monday - Friday]). Some orders, such as customized/personal orders, or pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in unforeseen circumstances, it may take a bit longer. In this case, we'll notify you of this delay immediately.
Priority Shipping (Where Applicable)
This is a service at additional costs - costs vary based on the product and the pin code where it needs to be shipped.
This is a service offered only on selected products and pin-code, which can be confirmed by calling our Customer Service team on +91 8368945892(10AM-6PM)
In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, decorhomz.com will not be liable for the same.
Refunds and Replacements
We do not accept any returns on our products. All products are put through stringent quality checks before being sent out to you.
In case you receive a damaged product, please get in touch with our Customer Service Team on +91 8368945892 (10 AM-6 PM) or write to us at decorhomz26@gmail.com. Damage will be assessed and a solution will be offered. The product may be replaced with the same product.
Any product that has been hampered or damaged while delivery MUST be notified by email/telephonic call within 48 hours of the product being delivered along with pictures and returned to us within 5 days.
Cancellations
We shall not be able to process the cancellation if the order/orders are processed.