- Since this product is shipped using the services of our courier partners, the date of delivery is an estimate.
- Your gift may be delivered prior or after the chosen date of delivery.
- A courier product is delivered separately from other hand delivered products. No deliveries are made on Sundays and National Holidays.
- Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package.
- The delivery cannot be redirected to any other address.
- All courier orders are carefully packed and shipped from our warehouse.
- Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift.
- Always hand wash the cover, using a mild detergent.
- Never put it in a washing machine.
- You can also get it dry cleaned.
- It should be allowed to air dry outside.
- Iron inside out.
- Depending upon the location, the product is delivered to you in 2 - 5 working days after it has been dispatched from our warehouse.
- Cash on Delivery available is available.
- The user will be provided with the shipping details as and when the product is shipped.
- The delivery provider will make 3 attempts to deliver, delivery fees will be charged in case of re-delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number), any extra cost towards re-delivery shall be claimed by the user placing the order.
DecorHomz shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God, or any case that is beyond the control of the Company.
Orders are usually processed within 1 - 2 business days (i.e. Monday - Friday]). Some orders, such as customized/personal orders, or pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in unforeseen circumstances, it may take a bit longer. In this case, we'll notify you of this delay immediately.
Priority Shipping (Where Applicable)
This is a service at additional costs - costs vary based on the product and the pin code where it needs to be shipped.
This is a service offered only on selected products and pin-code, which can be confirmed by calling our Customer Service team on +91 8368945892(10AM-6PM)
In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, decorhomz.com will not be liable for the same.
Refunds and Replacements
We do not accept any returns on our products. All products are put through stringent quality checks before being sent out to you.
In case you receive a damaged product, please get in touch with our Customer Service Team on +91 8368945892 (10 AM-6 PM) or write to us at decorhomz26@gmail.com. Damage will be assessed and a solution will be offered. The product may be replaced with the same product.
Any product that has been hampered or damaged while delivery MUST be notified by email/telephonic call within 48 hours of the product being delivered along with pictures and returned to us within 5 days.
Cancellations
We shall not be able to process the cancellation if the order/orders are processed.