Frequently Asked Questions

Quick answers to common questions about orders, shipping, returns, personalized items, and payments.

Order Updates

After checkout, you can track your order status from your account and track page.

Delivery ETA depends on your pincode, product type, and courier availability.

Eligible return cases are handled quickly after request verification by support.

How do I track my order?

Use your order details on the order tracking page. You can also check updates from your account orders section.

Can I cancel or modify my order after placing it?

Cancellation or modification depends on processing status. Contact support immediately with your order ID.

Do you offer Cash on Delivery (COD)?

COD availability depends on product eligibility, pincode serviceability, and current checkout rules.

Are personalized products returnable?

Personalized items are usually non-returnable unless they arrive damaged, defective, or incorrect.

When will I receive my refund?

After approval, refunds are processed to the original payment method in around 5 to 7 working days.

What if I receive a damaged package?

Share parcel and product images (or unboxing video) with support as soon as possible for quick resolution.

Need help with a specific order? Keep your order ID ready before contacting support for faster assistance.

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