Candles
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Returns Policy

Returns & Refunds

If your order arrives damaged, incorrect, or defective, our support team will quickly review your case and arrange a replacement or refund based on eligibility.

Return Window

Raise your request within 7 days of delivery with your order ID and clear product images.

Eligible Scenarios

Damaged items, wrong product delivery, and verified quality issues are covered under return policy.

Non-Returnable Items

Personalized and custom products are non-returnable unless they are delivered damaged or defective.

Refund Processing

Once approved, refunds are sent to the original payment method within 5 to 7 working days.

How The Return Process Works

1

Submit request from contact page with your order details and issue summary.

2

Share photos or unboxing video so our team can verify the issue quickly.

3

After approval, we arrange replacement or initiate refund as per policy.

4

You receive status updates through support and can track progress from your account.

Tip: Include parcel images and product photos in your first message for the fastest resolution.